Commerce Support

Where to get help with Proyecta Commerce — from the AI builder, from Proyecta support, or from Stripe.

Proyecta Commerce sits on top of Stripe. Depending on what you’re stuck on, the right place to ask differs.

For “how do I build X?” — ask the AI

Most commerce questions are really integration questions. The AI builder knows the SDK and can wire up any common pattern:

• "Add a pricing page that shows my Pro and Business products"
• "After a user signs up, create a Proyecta customer and store the id"
• "Gate the /admin route by feature 'admin_access'"
• "Send a welcome email after a successful checkout"

The AI handles SDK calls, error handling, and edge cases automatically.

For “the API isn’t behaving as I expect” — ask Proyecta support

Bugs, unexpected SDK behavior, or anything that looks wrong with the Proyecta side of the integration: contact support. Include:

• Your project slug
• The SDK method you called and the input
• The response you got and what you expected
• Any relevant transaction or customer IDs

For “Stripe is doing something weird” — Stripe support

If the issue is downstream (verification, payouts, disputes, regulatory questions, account restrictions), Stripe owns it:

• support.stripe.com — Stripe’s help center and support inbox
• status.stripe.com — current Stripe incidents and degradations

Common Stripe-side issues:

• Account verification stuck → Stripe Dashboard → look for the action banner
• Payouts paused → Stripe Dashboard → Payouts settings
• Disputed transaction → Stripe Dashboard → respond with evidence

Status and incidents

For Proyecta-side incidents (the SDK, the builder, runtimes), check Proyecta’s status page or the contact form.

Coming soon

• In-builder support inbox for Commerce-specific issues, with project context attached automatically
• Linked Stripe Dashboard quick-jumps from each Dashboard > Commerce tab